BASIC PURPOSE : Respond to a wide variety of guest requests by accurately assessing the guest needs

BASIC PURPOSE : Respond to a wide variety of guest requests by accurately assessing the guest needs and requests and then adding personal recommendations and touches to achieve maximum customer satisfaction while complying with all Four Seasons' policies.
Handles all guest interactions with the highest hotel roosevelt level of hospitality and professionalism, accommodating special requests hotel roosevelt whenever possible; resolves customer complaints; assist scustomers in all inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events, directions, etc. Responds to all guest requests in an accurate and timely manner making recommendations based on local knowledge and hotel practices. (50%)
Assure that desk collateral and information for restaurants, museums, attractions, maps, and other local attractions are updated and current. Knows what activities are available in the city (theatre, sports, concerts, shows, special exhibits, sightseeing) and establishes close contacts with vendors in these areas in order to provide information, ticketing, and reservations for guests. (10%)