Handles all guest interactions with the highest level of hospitality and professionalism, accommodat

BASIC PURPOSE : Welcomes and registers hotel guests, explaining ireland travel agents the accommodations and establishing ireland travel agents credit or method of payment. Checks guest out of the hotel, preparing and explaining the bill. Responds to a wide variety of guest requests by accurately assessing the guest needs and requests and then adding personal ireland travel agents recommendations and touches to achieve maximum customer satisfaction while complying with all Four Seasons' policies.
Checks in guest in an efficient and friendly manner, using guest name whenever ireland travel agents possible. Assures that guest is assigned type of room requested ireland travel agents and the correct rate is charged. Arranges for luggage ireland travel agents to be delivered to guest room. Issues correct keys to the guest. (25%)
Handles all guest interactions with the highest level of hospitality and professionalism, accommodating special ireland travel agents requests whenever ireland travel agents possible; resolves customer complaints; assists customers in all inquiries in connection with hotel services, ireland travel agents hours of operations, key hotel personnel, in-house events, directions, etc. Responds to all guest requests in an accurate and timely manner. Interaction with guest will be in person ireland travel agents and by phone. (10%)
Accepts ireland travel agents reservations, changes and cancellations in the absence of Reservations Department Staff. Can answer guest calls and direct them appropriately in the absence of a Communications Operator. (5%)