Fox was the worst experience I've ever had with car rentals. The story: our early morning flight was

I'm looking to rent a car for a week for my trip to Seattle and Cannon Beach, OR and noticed that costs are considerably higher if I rent at the airport. The cheapest rental I could find was from Fox Rent A Car. I'm unfamiliar with them so wanted american express travel agency to see if anyone's used them before.
Another option is to rent a car in outside of the airport and then drop it off at the airport when I fly home. More logistics to deal with but prices are lower and I could go with a rental company that I'm more familiar with.
We rented from Fox at the Phoenix american express travel agency Airport last year. The line was excruciatingly long and slow, and some people abandoned Fox for Hertz, Avis, etc., which didn't look nearly as busy. But it was Nascar weekend which may have had something to do with the slowness. The mid-size car we were given was in acceptable mechanical condition, but both the interior and exterior weren't very clean. The return process was quick.
Fox was the worst experience I've ever had with car rentals. The story: our early morning flight was cancelled. I called american express travel agency twice within american express travel agency 45 minutes of our cancelled flight to tell Fox of our delay and give them our new arrival time. The first clerk refused to notate our account, saying it wasn't necessary. Not convinced, I called again and was assured by another clerk our car or one even better would be available. We arrived that evening and went to pick up the car. The very rude clerk, Beatriz, did just about everything american express travel agency she could to make our experience awful. In short, our car was gone and only a car two sizes down or an SUV were available. They claimed I did not call to tell them of the flight change. Beatriz was argumentative and disbelieving. I was told I could take the economy car at my booked intermediate rateI or pay $200 more. (Although interestingly enough, the rate was $60 less when my husband was quoted it ten minutes american express travel agency earlier.) I called Fox's customer service number, where the clerk told me they should give me the SUV at my current rate. He spoke to Beatriz, who argued american express travel agency with him, still refusing to honor the words Fox told me earlier that day. Because it was late and I was tired, I gave in. Several calls the next day yielded nothing except one shocked Fox employee who couldn't believe how we were treated. american express travel agency Unfortunately, no one cared enough to lower our rate to the class of car we received, nor did they offer any other suggestions. american express travel agency Bottom line: do NOT rent from Fox. Their employees lie and they do not honor their agreements. Counter staff is rude and not helpful. This was one of the worst customer service experiences I have ever had. If I had the choice between Fox and my feet, I'd rather
Megkcmo didn't say which Fox location she used. My experience with Fox is not very good. I had an economy car reserved at Las Vegas (mid afternoon) got there and they had rented out the last economy car so we got a Jeep CJ at the same price. One of the tires had low air pressure american express travel agency which I discovered 200 miles down the road.
Rented from Fox in SLC this past March. We did the prepay for gas because gas prices were soaring. After a week our per gallon price was about .35 less than the local rate and we returned the vehicle american express travel agency on fumes. Very pleaseed with the vehicle and rental experience. I too had never heard of them before but they had the best rates available. They appear to be a west coast company and I plan on using them in Seattle next year.