Taking place at the Hollywood Beach Marriott in Hollywood, Fla. on Oct. 29-30, the inaugural Auto Re

Repeat customers delta airline reservation are the lifeblood of your business. And keeping them coming back depends on consistent and exceptional customer service. In fact, your business depends on your ability to deliver a positive customer experience at every opportunity.
This October, put yourself among an elite group of experts and individuals delta airline reservation dedicated to achieving the goal of customer service excellence. Auto Rental News proudly brings you Auto Rental Summit, a gold-standard two-day training and education conference designed to improve customer delta airline reservation service and to enhance revenue of car rental operations .
Taking place at the Hollywood Beach Marriott in Hollywood, Fla. on Oct. 29-30, the inaugural Auto Rental Summit is jam-packed with opportunities to gain inspiration, network and learn alongside like-minded car rental industry professionals focused on striving to Achieve Excellence.
After Barton s address, experience roundtable discussions in a unique new format. Participants will be divided into working groups based on discussion topic. Each working group will have a problem to solve together, and then be able to present their answers to all attendees. This idea lab format is sure to generate real-world solutions to take back to your business!
In Utilizing the Key Metrics of Customer Satisfaction, Stuart Greif of J.D. Power and Associates delta airline reservation will take attendees inside JDPA s powerful metrics-based analyses to understand the critical components of customer satisfaction. Greif, who oversees JDPA s annual delta airline reservation North America Rental Car Satisfaction Study, will help attendees to better identify the strengths and weaknesses in their company delta airline reservation s performance, gain the tools to measure and track their customers satisfaction and hone in on the customer service differentiators to break free of the competition.
You can either lose a customer during that initial counter interaction or win one for life. In Seven Deadly Mistakes at the Counter and How to Avoid Them, veteran industry trainer Jim Schalberg will show attendees the mistakes that cost money, and then break down the gold-standard front counter techniques that will generate more customer satisfaction delta airline reservation and more profit.
The Understanding Credit Card Insurance Coverage seminar provides just that an in-depth analysis of the policies of the major credit card companies rental car coverage. Moderated by Leslie Saunders of Leslie Saunders: Insurance, Benefits delta airline reservation and Training; representatives from the major car rental companies will communicate their cards limits and exclusions and answer attendees questions.