Friday, January 4, 2013

The reservations line attendants are clueless. Also, when I flew business class for work to Phoenix,




According to a recent Airfarewatchdog study, a preponderance of surveyed travelers think that of domestic air carriers , American Airlines has the "rudest employees." United was a close runner-up, followed by Delta.
Our friends at Airfarewatchdog run these unofficial consumer ashlee simpson on tour surveys every now and then and this is a great snapshot of the general consumer psyche. Bear in mind though, this data is unsubstantiated and unverified, so take it with a grain of salt. In our experience, most of the airline ashlee simpson on tour employees regardless of the airline are pretty darn chipper.
I fully agree that American has the rudest employees. That's why I never fly American. I haven't flown American ashlee simpson on tour in over 25 years and WILL NEVER FLY WITH THOSE A**HOLES AGAIN!!! PopeGar Dec 13th 2012 10:16PM
How true! I have issues with people who fly thinking they are the only passenger on the flight. Jamming the overhead, ashlee simpson on tour bulging out of their seats into my seat, chewing with their mouths open, drinking early and/or too much booze, the ones behind me kicking my seatback or allowing their child to do it and those who reek of smoke. My pet peeve is those who stand in the aisle as soon as the plane touches down, despite the instructios to remain seated until the plane come to a complete stop and then to exit the plane when advised by the pilot or attendants. They whack me with their carry on luggage and hang over me behaving very badly. And incidentally, the attendants are not the TSA, it is not their fault that passengers wear belts, ashlee simpson on tour laced shoes or try to carry 5 lb salamis through customs and are delayed, that is simply personal stupidity! Jennifer Dec 14th 2012 10:33AM
I think United has nasty attendants.... some are nice, but I have flown on United to Dubai many times, and had outright rude treatment to EVERYONE!!! not fun being stuck on there for that many hours with them like that! one time we had a woman attendant who was so rude to us women but couldn't ashlee simpson on tour flirt enough with the men, if only she realized how pathetic she looked! Reply The Burns Dec 13th 2012 5:40PM
We think we got him fired ... we got some email later stating they were investigating him for trying to use the incident (and others like it) to gain free backpay via his union (or something like that - it was rather confusing).
Without a doubt, flight after flight, United's flight attendants and gate personnel are by far the rudest, most contentious and least likely to help of any people staffing US airlines. In fact, I just recently took an American flight and they could not have been more pleasant, helpful and courteous. Guntoter Dec 13th 2012 6:11PM
UAL was bad before the merger; they've now perfected the art. I've been fighting with them over a $2000 refund they owe me for six months, and each phone call seems to hang on line endlessly and as often as not gets disconnected. I wrote to the CEO ... and got a letter back (after two months) that he was no longer CEO (I wonder why). I do a lot of flying on American and haven't ashlee simpson on tour had an issue in ages, and recently had a few occasions to fly Delta and was equally pleased with their improved services. Leaving in an hour for an American flight ... probably just jinxed myself! Evelyn Dec 13th 2012 9:14PM
I agree United is the worst. ashlee simpson on tour Next time flying international try Air France. We love them and they are nice to every class on their flight plus they have more flight attendants for every class than any American airline. Steven Dec 14th 2012 12:32AM
The reservations line attendants are clueless. Also, when I flew business class for work to Phoenix, the experience was HORRIBLE. I didn't ask for anything other than a bottle of water on a 5 hour flight --- the flight attendant acted like I was 'out of line' for asking.
On Friday ashlee simpson on tour November 2, 2012, my friend Kendra and I had "confirmed reservations" with United Airlines and were "scheduled" on Flight UA 1095 from IAD-Dulles to ABQ. Our flight was to depart at 6:55pm. Also we had "confirmed reservations" with United Airlines for our four (4) English Setter Show Dogs who were "scheduled" to fly on the same flight (Flight UA 1095 from IAD-Dulles to ABQ). We arrived at United Airlines cargo at approximately 3:30pm. We proceeded to unload all four (4) of our dogs as well as their airline crates. Each of our crates already had an 8 x 11 information sheet taped on the top of the crate as well as a Ziploc bag of dog food. Each information sheet contained neatly typed (in large letters) the name of each dog, the destination of each dog and the name, address and telephone number of ownership. As directed by one of your many employees, we proceeded to put each of our dogs on the scales in their appropriate crates, one at a time, to get the exact weight. We were then instructed to fill out the Airlines paperwork ashlee simpson on tour and place it on top of each crate, attach the live animal stickers ashlee simpson on tour on each crate with the arrows pointing up, we were also instructed to place the stickers with the different animals on them to each crate, then we were instructed to circle the dog on that sticker. We accomplished everything we were instructed to do, by ourselves with NO help at all from your employees. It took us approximately 30 minutes to accomplish this, knowing that we had a flight to catch. Upon approaching the desk to finish the check-in ashlee simpson on tour procedures, we were informed that we had no reservations because our confirmation number started with "EL" instead of a "C". We had all of our emails ashlee simpson on tour from United Airlines showing that we did indeed have reservations for all four (4) of our dogs, scheduled back in August 21, 2012 with airline employee Jule Martell. (See email attachments). We were informed that did not matter, for some reason United Airlines could not fly our dogs. We were bluntly told "you have no reservation, the dogs do not fly". We stood there in United Airlines cargo area in total disbelief; watching four (4) of your employees totally ignore us as to why our reservations were no longer valid. When we inquired about what we should do concerning flying our dogs, we again were bluntly told "no reservations, they don't fly". None of your employees in the area cared or was concerned about our situation. Finally I asked an employee named Phloung if she could make us new reservations for our four (4) dogs as we have a flight to catch at 6:55pm. Phloung called United Airlines reservation number from her cell phone, after being on hold for approximately fifteen (15) minutes she was disconnected. Phloung again called the reservation line and handed the cell phone to Kendra and told her to talk to them, she was also put on hold. Finally, after approximately fifteen (15) more minutes, Kendra spoke to someone in reservations and managed to get all four (4) of our dogs booked on our (Kendra and I) departure flight as well as our return flight as we had originally had reservations for in the first place. During the time while Kendra was on the cell phone making the reservations, a female Supervisor (Name Unknown) came to the desk were Phloung and I were, Phloung explained the situation to her and she (The Supervisor) looked at me and said "no reservation, no flight". The Supervisor ashlee simpson on tour proceeded to write down a telephone number for reservations and left the area without addressing or caring about Kendra or my concerns. The time now was approximately 6:00pm. We had advised your employees on numerous occasions throughout this ordeal that our flight was scheduled to depart at 6:55pm. While we were making ashlee simpson on tour reservations Phloung was making copies of the health certificates, rabies certificates, and all other pertinent papers in regards to our four (4) dogs. We then had to ask for zip ties to put on our dogs crates to secure them, and after the crates were zip tied, Phloung ashlee simpson on tour informed us that we had to put little plastic dishes in our dogs crates for water. We already had two quart frozen water buckets ashlee simpson on tour in each of our dogs crates and informed her that we did not want the little plastic dishes in the creates with our dogs for fear that they would try to eat them, causing serious injury. Once again, we were told our dogs could not fly. I then made a written statement and signed it stating "no plastic to be put in with our dogs". After enduring all of these setbacks, with no help from any of your employees, we were ready for our four (4) dogs to depart ashlee simpson on tour on the same flight as us. The time was approximately 6:20 pm and we still had to park our vehicle in the long term parking lot, take the bus to the terminal to check in our luggage and get our boarding passes, go through security, and take the shuttle over to the gate where our plane was departing ashlee simpson on tour from. Needless to say, after literally running for our final destination, when we arrived at the shuttle to go across the runway to our gate the time was 6:53pm. You can imagine the anxiety and stress that we felt with the realization ashlee simpson on tour that our flight would be departing at 6:55pm with our four (4) dogs on board going to Albuquerque, New Mexico without us on board. Thankfully this did not happen, due to our flight being delayed approximately 40 minutes.
Upon arriving in Albuquerque, New Mexico, finding the Cargo Area to pick up our four (4) dogs was yet another problem. The directions to and the location of the Cargo Area that were given to us were incorrect. Finally after making contact with United Airlines Main Terminal we were given correct ashlee simpson on tour directions to the Cargo Area. The Cargo Area was very dark and the only sign on the Cargo Building was an Air France sign. After walking up to the building, you could see a United Airlines sign under the Air France sign, the United Airlines sign was very small and hard to see because of the dark area. We (Kendra and I) entered the facility and asked the man who was there if he had our four (4) dogs in the building. He stated "yes, but you need to look at something". We then discovered that the outside of one dog crate and the inside and outside of another dog crate were completely covered

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