In a February post , we discussed the waiting game for traveler protection against long flight delays but now just a few months later, and as promised, the waiting game is over. Today, the Department of Transportation is issuing new traveler protections that will be taking effect in late August that will require airlines to reimburse fees if they do not hold up their end of the deal. Travelers can now expect to be reimbursed those annoying luggage fees if luggage is lost and they should pga tour schedule also expect to be paid double pga tour schedule if they are bumped off flights.
Transportation Secretary, Ray LaHood, is quoted in a USAToday.com article saying, It s just common sense that if an airline loses your bag or you get bumped from a flight because it was oversold, you should be reimbursed. The additional passenger protections we re announcing today will help make sure air travelers are treated with the respect they deserve.
The airline industry pga tour schedule had some gripes with the new protections but overall they were accepting. With the protections targeting some of the biggest issues in the airline industry, hopefully we can see more travelers flying and airports increasing in popularity with travelers while traveling (for the airlines sake anyone).
I just had a 4 hour delay in LAX before heading to Fiji a few weeks ago and it was ridiculous. They changed the gate 5 times and never put anything on the flight pga tour schedule monitors throughout the airport. pga tour schedule Every time we were told to go to another gate they had changed it again by the time we walked there! There was so much chaos I finally called pga tour schedule the airline pga tour schedule to only to find out that we were actually drastically delayed and moved to a completely different terminal! However, it was not an U.S. airline pga tour schedule and the actual flight ended up not being too bad once we got on our way.
I just watched a show on TV where this company has a contrcat with the airlines to purchase unclaimed luggage after 90 days. They sell the contents in their store. It was pretty interesting to see the items for sale which included everything imaginable even wedding bands and bridal gowns!
I was going on vacation in Greece. On July 22nd I checked in my luggage with American Airlines, flight # 4314 departing Pittsburgh, PA at 12;05 and arriving on JFK at 1;45. This plane was indefinitely pga tour schedule late so they put me on JetBlue flight 1052 departing pga tour schedule at 2:15pm.
On JFK the luggage didn't show up. I filed a complaint pga tour schedule with JetBlue on JFK and I was at peace because they told me they would FEDEX my luggage to my address in Greece when it shows up because they didn't have an agreement with Iberia.
It did not occurred to me that I had to file a claim with Iberia in Athens because it was my final carrier. Nobody has told me that. In my mind, I trusted what JetBlue people told me that they were going to FedEx my luggage the next day.
I couldn't call from Greece to inquire about the status because it was like 4 euro per minute and here I was with no luggage, no clothes, no prescription pga tour schedule drugs, no nothing. I had to buy everything from there.
Upon coming back I spent many hours on the phone and at the airport trying to sort things out and find my luggage. First of all there is a rule that all lost luggage should be filed in person. Not on-line, not over the phone. Why? If it was on-line pga tour schedule or over the phone it would have been much easier for me.
I called Iberia's offices in USA at 1-800-772-4642 and I explained the situation. Somebody located my bag in Athens where it arrived on Aug 1st but they said I need to file a complaint to have it back. Here in Pittsburgh nobody knows how to do it. The person from American Airlines luggage desk stayed over his shift trying to file this claim for me. He called his supervisors all the way up to people in Richmond Virgina and nobody knew how to use the software to file such claim. Now, I am a computer programmer and I design and write commerical software like this for a living. How is this possible? Why isn't the software self explanatory? The guy said it did not tell him what information was missing or what it needs and people at the headquarters looked up some manuals and couldn't find out what was missing!
I then decided to attack the problem trying to locate my bag based on the bag ID (the number on the label that has been glued on the baggage). If I call during the day, after waiting and waiting and navigating the automated menus I get Indian people who tell me that they can't located my bag if I don't a claim. It's like talking pga tour schedule to the wall. I say, look I don't have a claim, all I have is a bag number, Can you look it up? And they say: I'm sorry, there is no claim by that number. I then repeat that the numbar Igave them is not the claim number but the bag number and I ask to be located. They say it's not possible although someone at the Pittsburgh Airport told me there somethng pga tour schedule called the international luggage locator. Apparently these people never heard about this. They say: "no claim, no luggage." I ask: "but then how come another person was able to locate my bag in Athens on Fry Aug 5th?" They hung up on me.
Here in Pittsburgh they do not have access at the International Baggage Locator. I talked to JetBlue people; they weren't able to help either. Nobody at the Pittsburgh Airport knows how to file a lost luggage complaint for Iberia.
I called the Iberia office in Athens and they told me there is no way they can connect me to their luggage office. pga tour schedule I explained the situation and asked for the Iberia luggage phone number in Athens and they gave me a phone number that had way too many digits.
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