Unfortunately the car given to me didnt have a few things which i wanted , so I asked them to change the car. At first the lady at the counter was not even interested in my request. After around half an hour they gave me a new car. When I asked for a new contract (as my car was changed) , the lady simply scribbled in my papers and told me that everything is all set and I need not worry about it , she will upload the new info later as the system was down. By the time I got out it was 9 am.
When I came back after 5 days, I reached the rental agency at around 8:40 am. They charged me for the extra day , since according to them I got my car at 8 am and I was 40 minutes late. I tried to reason with them that it took me almost an hour to get a new car and since the system was down (according to the lady at the desk) i could not get the new contract for 9 am. They told me that somebody from customer care will contact car rental chicago cheap me and i will get my money back for the extra day. Even after a week when nobody contacted me, i called up the customer care. They told me that original contract was for 8 am and they cannot do anything. Apparently I think that it was my mistake that I changed the car and not got a new papers.
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